FAQS

1. Can I view items prior to booking my event?

Yes. You are welcome to come out to our beautiful new studio on our family property at Raleigh, NSW  to view our hire items and to discuss your event requirements.

 

2. Can I hire items on an individual basis?

Yes but please note that we have a minimum hire fee of $100. For larger events, our packages offer the best value for money. Contact us and we can tailor a package to suit.

 

3. How do I secure my booking?

A 30% deposit is required to confirm your booking. We cannot reserve dates until a deposit is paid but will let you know if we receive other enquiries for the date you are interested in.

 

4. When do I need to make payment in full?

The balance owing plus a bond of $150 is required to be paid at least one week prior to your event. We reserve the right to not deliver items if full payment is not received prior to the event. At present we can only accept payment via direct deposit into our bank account.

 

5. What happens if an item is broken or lost?

The bond is designed to cover for damage, breakage or non-return of items. The bond is returned in full once items are checked, either in cash on the day of pick up or within 5 business days via direct deposit for larger events.  In the unlikely event that an item is damaged, we will contact you and advise you of the replacement cost. For items under $150, the cost will be deducted from the bond. We will invoice you if the replacement cost is more than $150. 

Don't worry - breakages are rare. We encourage you to allow us to take care of packing and delivery to your venue as most breakages occur during transport.

 

6. How do I care for fragile items?

We kindly ask that you do not place vintage items such as china, silver plated cutlery or crystal in a dishwasher. We ask that you rinse out cups, wipe off excess food from plates and place in a safe place or return to the box provided for pick up. Please do not dismantle cake stands.

 

7. Can I cancel a booking?

You may cancel a booking and your deposit will be returned in full if you give us 14 days notice. We regret that we cannot return the deposit if you cancel at short notice - i.e in the week prior to your event.

 

8. Do you travel outside of the Coffs Coast region?

Yes, for larger events we are willing to travel further afield. We have provided our services for weddings in the Clarence Valley, Armidale and Kempsey regions. 

 

9. Can I view prices online?

Yes, visit our price list page. Click here